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PRIVACY POLICY

 

We at Vested Finance, Inc. (collectively with any subsidiaries, "Schoold", “we”, or “us”) have created this Privacy Policy to describe our practices regarding information we collect through our mobile apps, mobile features, web sites, including www.schoold.co, applications and any other interactive features or services owned or controlled by Schoold that post a link to this Privacy Policy (each, a "Service" and collectively, the "Services"), as well as any information we collect offline and combine in our databases. Certain features discussed in this Privacy Policy may not be offered on each Service at any particular time. Note that we combine the information we collect from you through all of our mobile applications, websites, and other Services.

 

Note about Children: Our Services are not intended for, marketed to or available to individuals younger than the age of 13, and individuals younger than the age of 13 should not submit personal information to us or use any Service.

 

SUMMARY

WE FULLY DESCRIBE OUR PRIVACY PRACTICES BELOW IN THIS PRIVACY POLICY. THIS SUMMARY PROVIDES AN OVERVIEW OF SOME IMPORTANT INFORMATION REGARDING OUR USE AND SHARING OF YOUR INFORMATION, AND THIRD PARTIES WHO MAY SERVE ADVERTISEMENTS AND WHO MAY SET COOKIES OR WEB BEACONS OR SIMILAR TRACKING TECHNOLOGIES WHEN YOU USE THE SERVICES. PLEASE READ THE ENTIRE PRIVACY POLICY VERY CAREFULLY.  BY USING ANY SERVICE, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY IN ITS ENTIRETY.

 

We primarily use the information we collect when you use the Services in connection with your relationship with Schoold, your use of the Services, and for sending you information from us or on behalf of certain third parties. It also includes providing offers to you based on information you provide or we collect, or your use of the Services. Please review the "INFORMATION COLLECTION" and "HOW WE USE YOUR INFORMATION" sections of this Privacy Policy for a full description of the information we collect, including Personal Information (as defined below), and how we use that information. Note that we do not share your Personal Information with third parties for their marketing purposes without your consent; however, we may share your Personal Information under certain limited circumstances. For more details, please review the section below entitled "Information Sharing."

 

As permissible under applicable law, we may work with network advertisers, analytics service providers and other vendors to serve third party advertisements on and through the Services, to provide us with information regarding traffic on the Services, including the pages viewed and the actions users take when visiting the Services; to serve our advertisements on other web sites, within mobile Apps, and elsewhere online; and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. For example, if you click on a Schoold advertisement, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement. You may also see third party ads or in-house ads run by Schoold on the Services. The advertisements you see may be served by one or more third parties, who may use information about your activities on the Services, and other web sites and services, to provide you targeted advertising based upon your interests. Our ad network providers, the advertisers, ad agencies, analytics service providers and other vendors may set and access their own tracking devices (including cookies and web beacons) and they may otherwise collect or have access to information about you and your visits to and activity on the Services, as well as on other web sites or online services. Some of these parties may collect Personal Information when you visit the Services or other websites and services. Please review "THIRD PARTY AD NETWORKS AND ANALYTICS PROVIDERS" for additional information. Some of the companies who serve these targeted ads participate in a self-regulatory program that allows you to opt-out of having information about you used for this purpose. Please note this does not opt you out of being served advertising. You will continue to receive generic ads while using the Services and elsewhere online.

 

INFORMATION COLLECTION

  1. Registration and Other Information You Provide

The Services may collect "Personal Information" (which is information that can reasonably be used, alone or in combination with other reasonably available information, to identify or contact a specific individual.  Personal Information includes, but is not limited to your name, email address, phone number, physical address or zip code, account information (such as a password or other information that helps us confirm that it is you accessing your account) and demographic or other information (such as your school, gender, age or birthdate) and information about your interests and preferences. We may also collect payment information (typically, credit card account information) if you choose to purchase products or services through the Services. Any information combined with Personal Information will be treated as Personal Information.

 

  1. Your Profile

Note that in order to provide services to you, educational organizations and other third parties may be able to review certain information in your Profile for some of the Services, whether or not you have limited public access to that information, to the extent permitted by applicable law. You may have the opportunity to control whether this information is shared, but some information may be shared automatically -- all as disclosed on the mobile site, website or other service where you created your Profile. Schoold does not share your contact information (email, full postal address or phone number) with third parties unless you request or agree to that sharing. However, if permitted by applicable law, Schoold may send you information and offers from third parties and information about the Services, and you may not be able to opt-out from these messages without closing your account. 

 

  1. Third Party Services, Social Media Platforms, and Information Third Parties Provide About You

Third parties may provide us with information about you. For example, if you are on a third party web site, and you opt-in to receive information from us, that third party will forward information about you to us so that we may contact you as requested.

 

The Services may permit interactions between the Services and a third party web site or service, such as enabling you to "like" a product within our Services or "share" content to other web sites. If you choose to "like" or "share" content or to otherwise post information from or via the Services to a third party web site, feature or application, that information may be publicly displayed, and the third party web site may have access to information about you and your use of our Services. Similarly, if you publically post information on a third party platform that references Schoold or one of the Services, your post may be published on our Services in accordance with terms of that third party. These features may collect your IP address or other Device Identifier, which page you are visiting on our web site, and may set a cookie to enable the third party feature to function properly. Third party features and applications are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy(ies) of the company(ies) providing it.

 

You may also choose to participate in a third party application or feature through our Services (such as logging in through Facebook Connect or otherwise linking the Services with another web site or interactive service) or on a third party web site or service (such as one of our Facebook applications or a similar application or feature on a third party web site or service) through which you allow us to collect (or the third party to share) information about you, including Personal Information. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. When you choose to participate, you may be opting to link your activity on our Services with that third party web site or service, which may then collect information about your visits to our Services and may publish that activity as you request to your profile or similar feature with that third party (such as if you choose to share a purchase you made on schoold.co with your connections on the third party website). In some instances, we may require that you participate in the Services through a third party application or feature and, if you choose not to authorize or use the required third party application or feature, you will not be able to use the applicable Service.

 

The information we collect is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party's privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third party web site and service. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected in compliance with all applicable laws.

 

In compliance with all applicable laws, we also may supplement the information we collect with outside records from third parties in order to provide you with information, services or goods you have requested, to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the information we receive from those other sources with information we collect through the Services. In those cases, we will apply this Privacy Policy to the combined information.

 

  1. Referral Features

The Services may offer referral features whereby users may use an email tool to invite friends to use the Services using a one-time email. Schoold stores this information for the purpose of verification, as well as tracking the success of our referral program. Schoold will not use those referred email addresses for any other purpose (unless, of course, the referred user comes to a Service and registers as a user, in which case we may use the email address provided by the referred user in accordance with this Privacy Policy). The referred person may contact us via email at support@schoold.co to request that we remove this information from our active database.

 

  1. Information Schoold Collects Automatically When You Access The Services

Like other mobile apps, web sites and online services, we and our analytics providers, vendors and other third party service providers may automatically collect certain "Usage Information" whenever you access and use the Services, including, without limitation, by viewing information about a college or university; clicking, tapping, or “swiping” content; exchanges messages with Schoold coaches, representatives of institutions, or other users; completing in-app polls or surveys; viewing content on the Services; searching for an institution, topic, or other information; or by clicking on an advertisement.

 

Usage Information may include the browser and operating system you are using, the URL or advertisement that referred you to our Services (if applicable), the search terms you entered into a search engine that lead you to our Services (if applicable), all of the areas within our Services that you visit (including information about any ads you may view), and the time of day you used the Services, among other information. We may use Usage Information for a variety of purposes, including to tell you about people or events nearby, to provide special offers, to serve advertisements, to select appropriate content to display to you, and to enhance or otherwise improve the Services and our products.

 

In addition, we automatically collect your IP address or other unique identifier ("Device Identifier") for any computer, mobile phone or other device (any, a "Device") you may use to access the Services. A Device Identifier is a number that is automatically assigned to your Device used to access a Service, and our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the Device used to access a Service, internet service provider (ISP), date and time of your visit, browser language, browser type, referring and exit pages and URLs, amount of time spent on particular pages, which parts of our Services you use, which links you click, search terms, operating system, traffic and related statistics, keywords, and/or other general browsing or usage data. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.

 

Usage Information is collected via tracking technologies, including:

 

Cookies: Our Services utilize Cookies to improve your current and future experience by allowing us to understand your usage of our Services. For example, cookies help our systems recognize you if you return to our Services shortly after exiting them. Cookies are small text files stored on your computer that allow us to personalize the content of our Services. Cookies can be turned off via your browser settings if you so choose. However, if you turn your cookies off, some features of our Services may not function properly. In our Products, we use local storage to help remember your settings and account configuration. 

 

Our Services utilize Cookies to improve your current and future experience by allowing us to understand your usage of our Services. For example, cookies help our systems recognize you if you return to our Services shortly after exiting them. Cookies are small text files stored on your computer that allow us to personalize the content of our Services. On third party browsers, cookies can be turned off via your browser settings if you so choose. However, if you turn your cookies off, some features of our Services may not function properly.

 

Web Beacons: We, as well as our affiliate program partners, service providers, and other third parties, may employ a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our Services by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users for our affiliate program. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. This information is used to help improve the overall quality and experience of our Services. We tie the information gathered by clear gifs to our customers' Personal Information.

 

An Embedded Script: is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third party service provider and is deactivated or deleted when you disconnect from the Services.

In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.

 

Flash & HTML5: We use Local Storage Objects (LSOs) such as HTML5 to store content, information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 & Flash to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

 

How We Respond To Do Not Track Signals:

Please note that your browser setting may allow you to automatically transmit a "Do Not Track" (DNT) signal to websites and online service you visit. DNT is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. However, we do not recognize or respond to browser-initiated DNT signals, as the internet industry is still working to determine what DNT means, how to comply with DNT, and how to create a common approach to responding to DNT. To find out more about "Do Not Track", please visit http://www.allaboutdnt.com.

 

HOW WE USE YOUR INFORMATION

We use information about you, including Personal Information, the information you provide in your Profile, User Content, and Usage Information to: (1) allow you to participate in features we offer or to provide related customer service, including, without limitation, to respond to your questions, complaints or comments; (2) tailor content, recommendations and offers we display to you, both on the Services and elsewhere online; (3) process a transaction you initiate; (4) provide you with information, products, services, or suggestions; (5) send or display to you and others using the Services special offers or advertisements from us, our advertisers, or third-parties; (6) process your registration with our Services, including verifying your e-mail address is active and valid; (7) improve the Services and our products, and for internal business purposes, including the measurement of ad effectiveness; (8) contact you with regard to your use of the Services and, in our discretion, changes to our policies; and (9) permit other Schoold users to contact you, and vice versa; (10) to provide you with location features and services (e.g., telling you about local information, deals and events); and (11) as described in the Privacy Policy and for purposes disclosed at the time you provide your information or otherwise with your consent.  Our use of your information will comply with all applicable state and federal laws.  Note that because state laws vary regarding the use of Personal Information, our practices may vary as to different users.

 

Please note that information submitted on the Services via a "Contact Us" or other similar function may not receive a response. We will not use the information provided via these functions to contact you for marketing purposes unrelated to your request unless you agree otherwise.

 

INFORMATION SHARING

Schoold does not share your Personal Information with third parties for their marketing purposes without your consent and in compliance with all applicable laws (including California Business & Professions Code section 22584 ("SOPIPA"), and California Education Code section 49073.1). Schoold may share non-Personal Information, such as aggregate or de-identified user statistics, demographic information and Usage Information with third parties, including advertisers, content providers, and analytics providers; and third parties may collect non-Personal Information when you visit the Services. We also may share your Personal Information with third parties with your consent (if permissible under applicable law), as disclosed at the time you provide us with information, and as described below or otherwise in this Privacy Policy:

 

  1. Educational Institutions:We work with colleges, universities, scholarship providers and educational institutions ("Educational Institutions") to provide targeted recruiting and outreach to some of our members. For some of our Services, we may allow Educational Institutions to review information in your Profile (such as hometown, grade point average, and graduation year), whether or not you have chosen to restrict public access to some of that information. (Note, however, that it is up to you whether or not to fill out your Profile.) We do not share your contact information (email address, full postal address or phone number) with these Educational Institutions without your consent, but we may send you information on their behalf. This is a fundamental element of some of our free Services. In addition, you may indicate that you would like to receive additional information from Educational Institutions or other third parties and we will then share your information with those parties so that they may contact you per your request. We are not responsible for the privacy policies and practices of third parties. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.

 

  1. When You Request That We Share Your Information: In compliance with all applicable laws, we may offer opportunities and features through the Services that are brought to you by a third party or that otherwise involve sharing your information with a third party. If you request or agree at that time to have your information shared, your information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. This includes, without limitation, instances in which you use our Services to purchase products or services provided, in whole or part, by third parties, such as when you use our Service to order food from a local restaurant. You also may request, sometimes through your use of an interactive feature, a widget or third party application, that we share information about you with a third party and we will typically do so under those circumstances.

 

  1. Service Providers. We may share your Personal Information with third parties to provide services to us or you in connection with the Services, but subject to applicable law and confidentiality obligations which limit their use and disclosure of such information. For example, we may provide your Personal Information to companies that provide services to help us with our business activities, such as sending our emails or offering customer service.

 

  1. Administrative, Legal Reasons & Academic Integrity Investigations. We may also disclose your information, including Personal Information, in response to a subpoena, court order, or when otherwise required by law; in response to bankruptcy proceedings; to defend our rights; in response to a request from law enforcement; to provide information to a claimed owner of intellectual property who claims that content you have provided to us infringes on their rights; upon request of an academic institution connected to an investigation into academic integrity; to protect and/or defend any applicable Terms of Use or other policies applicable to the Services; or to protect the personal safety, rights, property or security of any organization or individual. We may also use Device Identifiers, including IP addresses, to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our discretion. These disclosures may be carried out without your consent or without notice to you.

 

  1. Business Transitions. Schoold may share Personal Information with its parent, subsidiaries and affiliates, and investors (or prospective investors) primarily for business and operational purposes so long as any recipient agrees to comply with this Privacy Policy and applicable law with regard to such Personal Information. In the event that Schoold goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, bankruptcy, or other corporate change, including, without limitation, during the course of any due diligence process, your information, including Personal Information, will likely be among the assets transferred. You will be notified via email and/or a prominent notice on Services of any completed change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information. This Privacy Policy will become binding upon the new owner of the information until amended. 

 

  1. Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions (each a "Promotion") that may require registration. By participating in a Promotion, you are agreeing to governing terms, conditions or official rules, which may contain specific requirements of you, including allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information, such as your name and shipping address, may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.

 

THIRD PARTY AD NETWORKS AND ANALYTICS PROVIDERS

We may work with network advertisers, ad agencies, analytics service providers and other vendors to serve third party advertisements on and through the Services; to provide us with information regarding traffic on the Services, including the pages viewed and the actions users take when visiting the Services; to serve our advertisements on other websites, within mobile apps, and elsewhere online; and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. We will conduct these activities in compliance with applicable laws, which may vary by state.  As an example of how we may receive or provide information, if you click on a Schoold advertisement, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement; likewise, if you click on an ad you see on our Services, our service provider(s) may be able to tell which page you were visiting on our Services and may pass that information to the advertiser. The advertisements you see may be served by one or more third parties, who may use information collected over time about your activities on the Services, and other websites and services, to provide you targeted advertising based upon your interests.

 

Some of the companies who serve these targeted ads participate in a self-regulatory program that allows you to opt-out of having information about you used for this purpose, and you may access that opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads while using the Services and elsewhere online. We may share Usage Information about visitors with third party advertising companies, analytics providers and other vendors. Our ad network providers, the advertisers, ad agencies, analytics service providers and other vendors may set and access their own tracking devices (including cookies and web beacons) and they may otherwise collect or have access to information about you and your online browsing activities. Some of these third parties may collect Personal Information over time when you visit the Services or other web sites and services.

 

MOBILE USE

Your mobile Device Identifier, your mobile carrier, and your physical location may be transmitted to Schoold. You agree that Schoold may store and use that information for security purposes (for example, for user verification or authentication and to ensure that our APIs are being used appropriately). If you wish to no longer allow Schoold to track your physical locations you may turn this off within your device settings. You may be able to opt-in to receiving text messages from Schoold. You may always opt-out by replying "STOP" to one of the text messages received. You also acknowledge and agree that use of the Services through a mobile device may cause data to be displayed on and through your mobile device which may be viewed by your mobile carrier or other access provider.

 

Push Notification: We may send you push notifications if you agree to receive them. You may opt-out of receiving these at any time by going to the phone settings and turning them off.

 

UPDATING YOUR ACCOUNT INFORMATION AND CONTROL OVER SCHOOLD EMAILS

You may be able to review the information you provided to us on a Service and make any desired changes to the information, or to the settings for your account on that Service, by logging in to your account for that Service and editing or deleting the information. All changes to your email settings and preferences must be made in your account preferences page on the applicable Service or by using the unsubscribe button at the bottom of the Schoold email. However, we reserve the right to send you information on our behalf and on behalf of third parties in connection with providing the Services. If you no longer want to receive information from us, you will need to close your account for that Service.

 

CLOSING YOUR ACCOUNT

If you wish to close your account with one of our Services, please send your request via email to support@schoold.co and we will remove your Personal Information and Profile, if applicable, from the active databases for the Service(s) you request. Please let us know which Service(s) you wish to close and send your request using an email account that you have registered with Schoold under your name. You typically will receive a response to a request sent to this account within five business days of our receiving it. Requests to change your email preferences or unsubscribe from all emails may not be made through this email address, but rather must be submitted through one of the channels set out in the previous section.

 

Even if your account is closed, information may remain in backup or archive records and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable or de-identified data, account recovery or if required by law. All retained data will continue to be subject to the applicable privacy policy for the Service.

 

THIRD PARTY CONTENT, LINKS TO OTHER SITES, AND SCHOOLD CONTENT FOUND OUTSIDE OF THE SERVICES

Certain content provided through the Services may be hosted and served by third parties, which may include third party widgets (such as those that allow you to "like" or "share" content with third party web sites and online services. In addition, the Services may link to third party web sites or content over which Schoold has no control and which are governed by the privacy policies and business practices of those third parties. In addition, third-party partners of Schoold from whom your order through the Services may have different privacy policies which apply to such partners use of your information.

 

Please also note that Schoold content and widgets may be included on web pages and web sites that are not associated with us and over which we have no control. These third parties may independently collect data. Schoold is not responsible or liable for the privacy practices or business practices of any third party.

 

TESTIMONIALS

We may display personal testimonials of satisfied customers on our Services in addition to other endorsements. With your written consent, or a parent’s written consent if the user is under the age of 18, and as permitted by applicable law, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via email at support@schoold.co

 

SECURITY

Schoold take data security very seriously.  Schoold takes commercially reasonable technical, physical, and administrative security measures to protect the Personal Information submitted to us, both during transmission and once we receive it.  Such measures vary depending on the sensitivity of the information at issue. 

 

Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security. In the event that Schoold becomes aware of a data breach impacting your Personal Information, we will provide notification in compliance with all applicable laws.  If you have any questions about security on our Services, you can email us at support@schoold.co

 

CONSENT TO TRANSFER

The Services are operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

 

CHANGES TO THIS PRIVACY POLICY

Schoold may update this Privacy Policy at any time and any changes will be effective upon posting. Upon any update the “Last Updated” date at the top of this policy will be updated.  In the event that there are material changes to the way we treat your Personal Information, You are responsible for regularly reviewing this Privacy Policy and your Schoold account for notice of such modifications. Your continued use of the Services following an update to this Privacy Policy will constitute your acceptance of the updated Privacy Policy. We will notify you of material changes to the Privacy Policy on our Website and/or by email, and make additional efforts to notify customers of material changes that impact the treatment of data collected through our Services.

 

Our Privacy Policy was last updated and is effective as of September 15, 2016.

 

QUESTIONS OR COMMENTS

If you have questions or comments about this Privacy Policy, please contact us via email at support@schoold.co or contact us at: Schoold, 1186 Folsom Street, San Francisco, CA 94103.

 

California Residents - Your CA Privacy Rights

Pursuant to California Civil Code Section 1798.83, residents of the State of California have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain categories of personal information during the preceding year for the third parties' direct marketing purposes and the categories of personal information the company shares. Alternatively, the law provides that a company that has a privacy policy that provides consumers choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties' direct marketing purposes may instead provide information on how to exercise that choice. Schoold qualifies for the alternative option; it has a comprehensive privacy policy that sets forth that Schoold provides you choice prior to sharing your personal information with third parties for their direct marketing purposes. If you do not opt-in or if you choose to opt-out at the time Schoold offers that choice, Schoold does not share your information with that identified third party for its direct marketing purposes.

 

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request via email by clicking  here or write to us at the following mailing address: Schoold, 1186 Folsom St., San Francisco, CA 94103. You must put the statement "Your California Privacy Rights" in the subject field of your e-mail or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and zip code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.